Privacy Policy

Last updated: July 31, 2024

1. Information We Collect

Information You Provide

  • Phone Number: Required for SMS message delivery
  • Messages: Text messages you send to interact with Roasty
  • Preferences: Settings like heat level, style, and topic restrictions
  • Personal Details: Information you voluntarily share (hobbies, job, interests) to improve roast personalization

Automatically Collected Information

  • Usage Data: Message frequency, response times, feature usage
  • Technical Data: Carrier information, message delivery status
  • Analytics: Aggregated, anonymized usage statistics

2. How We Use Your Information

Primary Uses

  • Service Delivery: Send you personalized AI-generated roasts via SMS
  • Personalization: Remember your preferences and conversation context
  • Safety: Monitor for inappropriate content and enforce community standards
  • Support: Respond to help requests and resolve issues

We Do NOT Use Your Information For

  • Marketing or advertising to you
  • Selling to third parties
  • Unsolicited communications
  • Creating user profiles for external use

3. Information Sharing & Disclosure

Service Providers

We share limited data with trusted service providers who help us operate Roasty:

  • Twilio: SMS message delivery (phone number, message content)
  • Anthropic/OpenAI: AI response generation (message content, anonymized)
  • Cloud Providers: Data storage and processing (encrypted data)

All service providers are bound by strict data protection agreements.

Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Protect users or the public from harm
  • Investigate potential violations of our terms

We Never

  • Sell your personal information to advertisers
  • Share your messages publicly
  • Use your data for purposes you haven't consented to

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Limited employee access on need-to-know basis
  • Monitoring: Continuous security monitoring and threat detection
  • Regular Audits: Security reviews and vulnerability assessments
  • Incident Response: Procedures for handling any security incidents

Note: While we use best practices to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Retention Periods

  • Messages: 30 days for context, then deleted
  • Preferences: Until you opt out or delete account
  • Safety incidents: 90 days for investigation
  • Analytics: Aggregated data retained indefinitely

We automatically delete your personal data according to these schedules. You can request earlier deletion by contacting us.

6. Your Rights & Choices

Control Your Experience

  • Opt Out: Text "STOP" to immediately stop all messages
  • Pause: Text "/pause" to temporarily pause messages
  • Adjust Settings: Change heat level, style, or topic restrictions
  • Delete Data: Request deletion of your stored information

Data Rights (where applicable)

Depending on your location, you may have additional rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data
  • Restriction: Request limitation of data processing

7. Children's Privacy

Roasty is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you are between 13-17, you should have parental consent before using Roasty. Parents can opt their children out at any time.

If we become aware that we have collected personal information from a child under 13, we will delete that information immediately.

8. International Users

Roasty is currently available only in the United States. Your information is processed and stored in the United States.

If you use Roasty from outside the United States, you consent to the transfer of your information to the United States for processing and storage.

9. Changes to Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.

Notification: We will notify you of material changes via SMS before they take effect.

Continued Use: Your continued use of Roasty after notification constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy or your data?

SMS: Text "privacy" to +1 (877) 780-4236

Data Requests: Text "/data [your request]"

Opt Out: Text "STOP"

Privacy Summary

  • 🔒 We protect your data with industry-standard security
  • 🚫 We don't sell your information to third parties
  • ⏰ Messages auto-delete after 30 days
  • ✋ You control your experience - opt out anytime
  • 🛡️ Safety-focused - AI with built-in protections
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